The Problem

Building new products and services that could leverage new technologies being adopted at WorkSafe Victoria, making sure they would be developed from a human-centric perspective to enable significant improvements in the return to work rates.

The Process

We guided and worked together with a team of designers in building a series of products and services. Our scope of work included Ethnographic research, concept development, prototype development and testing and running pilots.

The new products created covered all the key "moments that matter" in the recovery experience, being connected by a unified vision and a human-centric approach. We focused on designing positive outcomes for workers and therefore the WorkSafe insurance scheme.

Outcomes

We created 12 different products that were handed over to the transformation team to be built and be part of the new suite of products for WorkSafe Victoria.